We run your systems
Lines, routers, firewalls, switches, Wi-Fi, servers, Microsoft 365 and Swiss Zimbra, within the agreed scope. One support desk for all of it, with a ticket and a written answer.
Managed services →connectionpoint GmbH, Frauenfeld
Your providers, lines and networks, managed.
We design, build and run your IT and network environment. We choose and order your Internet lines, deal with carriers and suppliers, and run the routers, firewalls, Wi-Fi and servers behind them. When something breaks, we know where to look.
What can we take off your hands?
You describe the situation. We work out the technical dependencies, agree who is responsible for what, and stay available for the project and day-to-day operation.
We deal with your providers
Collecting offers, ordering lines, opening and escalating faults with the provider, and keeping track of contract terms and notice periods.
Provider management →We source your hardware
Network and data centre hardware for businesses, public authorities and retail customers, delivered pre-configured and documented.
Hardware and procurement →Connect branches and sites
Availability checks, ordering, installation and operation of Internet, network and communication services, including openings, refits and closures.
Multi-site operations →Build demanding networks
BGP, Layer 2, EVPN/VXLAN, data centre connectivity and interconnects for businesses, providers and carriers.
Network engineering →Deliver part of a customer solution
Internet, Field Services, hosting and network operations as a defined part of your service, with roles agreed before work starts.
Partner services →One contact for the whole chain
A connection rarely fails in just one place. The Internet provider, the owner of the line, the hardware vendor and the people on site all play a part. You have one technical contact, and we coordinate the rest.
Monitoring
Within the agreed scope we monitor lines, routers, firewalls and servers. Alerts go to our support desk, so we can open a fault with the provider without waiting for your call.
Support desk with tickets
One address for every request. Each request gets a ticket and a written answer. Support hours and response times are agreed in the contract.
Changes and updates
Before a change we back up the configuration and make sure there is a second way to log in. Afterwards you get a short note of what we changed.
Documentation you keep
Providers, circuit IDs, contracts, contacts and configurations in one place. The documentation stays with you, even if you change provider.
How we take over operations
A change starts from your current environment. We agree together what is kept, improved or replaced.
Inventory
We collect contracts, lines, contacts, configurations and access, and visit the site if needed.
Takeover
Backups, our own access with a second way in, monitoring and documentation.
Operation
Tickets, faults with providers, updates and changes, as agreed in the contract.
Review
A regular review of lines, contracts, costs and hardware age, with proposals for what to change.
More services from connectionpoint
We still offer Internet, TV, mobile, telephony, hosting and domains to private and business customers. We provide these services together with specialised partner companies. You order from us, and we remain your contact.
Internet
Lines in Switzerland and across Europe, depending on the address over fibre, DSL, alternative networks or mobile.
Internet →TV
TV with a TV box on a suitable Internet connection.
TV →Mobile
Mobile subscriptions for voice and data, private and business.
Mobile →Telephony
SIP lines, business trunks, number porting and Teams telephony.
Telephony →Hosting and mail
Web hosting, Swiss Zimbra, Microsoft 365 support and business SMTP relay.
Hosting and mail →Domains
Registration, transfer and operation of DNS zones.
Domains →Partner for operations and engineering
We provide network operations, monitoring and engineering together with our partner openfactory nordic oy in Turku, Finland. Your contracting party and contact in Switzerland is connectionpoint GmbH in Frauenfeld. German, Dutch and English are available for direct customer contact.